The owner of the online store www.kasvuhoonemaja.ee ( online store) is EDOKSI OÜ (registration code 10941657), registered office Marju tn. 2, Hüüru küla, Saue vald, Harjumaa.
Validity of the sales contract, information on goods and prices
The terms of sale apply when purchasing goods from the online store.
The prices of the products sold in the online store are indicated next to the products (all prices are in euros and include VAT). Delivery fee will be added to the price.
Shipping charges may vary based on customer location and shipping method. Shipping fees are displayed at checkout.
Information about the product is presented in the online store directly next to the product.
To order a product, you must add the selected product to the basket (using the "Add to basket" button, indicating in advance the quantity of the product and parameters if available).
To view the basket and change the quantity of goods, click the "Basket" button in the top menu.
To place an order, you must enter the required data and select the appropriate method of product delivery (if the Cart contains a product that you want to purchase, then you must select the type of delivery of the product, delivery options are indicated in the "Delivery Method" section) After that, the screen displays the amount (amount) of payment that can be made after placing the order and receiving confirmation of the order number with the details on the payment receipt to your email address (payment is made in euros). When paying for the order, you must indicate the order number. After payment within 24 hours, you will receive confirmation that payment has been received.
The Agreement comes into force from the moment the amount payable is paid to the current account of EDOKSI OÜ.
If the ordered goods cannot be delivered due to the lack of goods in the warehouse or for any other reason, a notification is sent to the buyer as soon as possible, and the money paid (including delivery costs) is returned immediately, but no later than 14 days from the date of sending the notification.
Delivery of goods is made to the following countries: EU countries. Delivery partners are couriers Omniva, Smatpost, Kaubaekspress, Venipak, etc.
Delivery costs are borne by the buyer, and the corresponding price information is displayed next to the delivery method.
Shipments within Estonia usually reach the destination specified by the buyer within 3-7 working days from the date of entry into force of the sales contract. Delivery outside of Estonia takes place by agreement with the client.
Right to return
After delivery of the order, the buyer has the right to terminate the contract concluded in the online store within 14 days.
The right of return does not apply if the buyer is a legal entity.
In order to exercise the 14-day right of return, the ordered goods must not be used in any other way than is necessary in order to make sure that the goods are complete, properties and serviceability, in the same way as is allowed for testing goods in a regular store.
If the product was used for a purpose other than that necessary to make sure that it is complete, in good condition and in good working order, or if there are traces of exploitation or wear and tear on it, the online store has the right to refuse or reduce the amount of the returned payment in accordance with the decrease in the value of the product.
To return the goods, you must submit a declaration of refusal to purchase the goods, the form of which can be found here: declaration of refusal, and send it to the e-mail address email@example.com no later than 14 days from the date of delivery of the goods.
The cost of returning the goods is borne by the buyer, unless the reason for the return is that the item to be returned is not as ordered (e.g. the wrong item or the item with a defect).
The buyer must return the goods within 14 days after the submission of the application or provide a certificate of handover of the goods to the supplier within the aforementioned period.
Upon receipt of the returned goods, the online store refunds all costs incurred by the buyer under the contract immediately, but no later than after 14 days.
The online store may refuse to return payments until the item that is the subject of the contract is received back, or until the buyer provides evidence that the item has been sent back, whichever comes first.
If the buyer has clearly chosen a delivery method other than the cheapest standard delivery method, the online store is not obliged to refund to the consumer the costs that exceed the costs of the standard delivery method.
The online store has the right to cancel the purchase and sale transaction and require the buyer to return the goods if the price was mistakenly indicated in the online store significantly lower than the market price of the goods.
According to the terms of the agreement, the online store is responsible for the discrepancy or defect of the goods sold to the buyer, which already existed at the time of its transfer or were discovered within two years from the moment the goods were transferred to the buyer. During the first six months after the handover of the thing to the buyer, it is assumed that the defect was already present at the time of handing over the thing. It is the responsibility of the online store to rebut this assumption.
If a flaw is found, the buyer has the right to contact the online store no later than within two months by sending an e-mail to firstname.lastname@example.org or by calling: +372 56621454.
The online store is not responsible for defects arising after the transfer of the goods to the buyer.
If the product purchased in the online store has defects for which the online store is responsible, the online store will repair or replace the defective product. If the product cannot be corrected or replaced, the online store returns to the buyer all costs incurred under the sales contract.
The online store responds to the consumer's complaint in writing or in a form that can be reproduced in writing within 15 days.
Direct marketing and processing of personal data
The online store uses the personal data provided by the buyer (including name, phone number, address, email address, bank details) only when processing the order and sending the goods to the buyer. The online store communicates personal data to the transport company in order to deliver the goods.
The online store sends a newsletter or promotional offers to the buyer's e-mail address only if the buyer has expressed a corresponding desire by entering his e-mail address on the site, and has also indicated his desire to receive direct mail.
The Buyer can opt out of receiving promotional offers and newsletters at any time by informing us of this by email or by following the instructions provided in the promotional email.
If the buyer has complaints about the online store, then they should be reported by e-mail email@example.com or by calling: +372 56621454.
If the buyer and the online store cannot resolve the dispute by agreement, then the buyer can contact the Consumer Disputes Commission. You can get acquainted with the production conditions and submit an application here. The Consumer Disputes Commission is responsible for resolving disputes arising from an agreement between the buyer and the online store. Consideration of a buyer's complaint in the commission is free.
The buyer can turn to the EU consumer dispute resolution platform.